Privacy policy

Notifications and saved drafts

If you enable notifications, Apple processes a device push token and notification delivery through Apple Push Notification service. We store the token with your sign-in session and your notification preferences. Message notifications do not include the message text. Signing out removes the session’s notification registration; you can also turn notifications off in the app or iPhone Settings. Unsent message and check-in drafts are stored on your device, separated by account and conversation. They remain available when you sign back into the same account and are cleared after sending or account deletion.

Who operates the app

Fitness Image Australia operates Fitness Image Coaching. Privacy enquiries can be sent to mail@fitnessimage.com.au.

Information we handle

• Account details such as your name, email address, language and, if supplied for reminders, mobile number.
• Fitness and wellbeing information you choose to enter, including workouts, exercise performance, nutrition, weight, steps, check-in answers and goals.
• Content you choose to share, including coach messages, progress photos, nutrition-label images and check-in video replies.
• Basic technical and security records needed to keep the service reliable and prevent misuse.

How we use it

We use this information to provide your assigned coaching program, show your progress, let you communicate with your coach, recover and secure your account, handle safety reports and maintain the service. We do not sell personal information, serve behavioural advertising or use health and fitness information for advertising.

Service providers and overseas processing

We use contracted infrastructure and communication providers, including Cloudflare for hosting and storage, Stream for in-app messaging, message reporting and user blocking, Resend for account email and ClickSend only when an authorised SMS reminder is sent. Packaged-food searches may query Open Food Facts. These providers may process information in other countries under their own security and privacy commitments.

Retention and security

Account and coaching records are retained while your account is active and as reasonably required to deliver the service, resolve disputes, meet legal obligations and protect the service. Check-in reply videos are configured for automatic deletion after 30 days. Password reset links expire after one hour. We use encrypted transport, access controls and protected device storage for sign-in sessions.

Your choices

You can report an incoming message, report a conversation, and block or unblock your assigned coach from Messages. You can update profile details and delete a client account from Account settings in the app. Deleting an account permanently removes the associated client profile and coaching records, subject to records we must retain by law or for security. You can also use our account deletion page or contact us to request access or correction.

Permissions

Camera or photo access is requested only when you choose to scan a barcode or add an image. Notification permission is requested only if notifications are enabled. You can change device permissions at any time in system settings.

Children and changes

The service is not directed to children under 13. Where a younger person is lawfully coached, a parent or guardian must manage consent. We may update this policy as the service changes and will publish the effective date here.