Support
How can we help?
For account access, app problems or questions about your coaching plan, contact Fitness Image and include the email address used for your account.
Contact
Email mail@fitnessimage.com.au. Please do not send passwords or highly sensitive medical information by email.
Common fixes
- Use Forgot password on the sign-in screen if you cannot access your account.
- Check your internet connection and reopen the app if content does not load.
- Allow camera access when scanning a barcode or adding a photo.
- For an incorrect plan, check-in or guide assignment, message your coach in the app.
Messaging safety
Messages are private between you and your assigned Fitness Image coach. Use Report on an incoming message to report that message, or open Safety in the conversation header to report the conversation, block the coach account or later unblock it. You can also email us directly for help.
Health and emergencies
The app supports coaching and general fitness tracking; it is not an emergency or medical service. Stop exercising and seek appropriate professional help if you feel unwell or injured. For an emergency, contact your local emergency service.